Reporting channels
Reporting channels
Reporting noted or suspected unethical behaviour is necessary to avoid harm to the company and prevent continuing unethical behaviour. Please let us know if you feel pressured in your job to do anything that is inconsistent with your own beliefs, ethical business practices or Merko’s Code of Business Ethics. You should also report cases where you know or suspect that a Merko employee or partner has broken the law, failed to follow ethical business practices or violated the Merko Code of Business Ethics. Suspicions or factual information on conduct that is contrary to business ethics can be reported via various channels that are accessible to the employees and business partners of the company as well as others
The reporting and analysis system ensures security, confidentiality and, if so requested, also anonymity at every stage of the process. The reports sent via the online report form, the reporting hotline or email will not be forwarded to Merko, they will be reviewed immediately by a professional and independent contractual partner Ernst & Young. Merko will receive only a summary of the reports that need investigation without any reference to the source of the information. The information will also be kept confidential and used only for solving the particular incident by Merko’s managers and the audit committee to whom a report has been made.
Before sending in a report, please think about the following questions and prepare to answer them as accurately as possible:
- Where did the incident occur?
- When did the incident occur?
- What exactly happened? Please describe the event.
- Who was involved (names, positions)?
- How did you learn of the incident?
- Do you have any proof of the occurrence of the incident (is anyone else aware of it; is there any documentary proof)?
- Do you want to remain completely anonymous or give your contact details to the independent service provider so that they can contact you for further information or feedback? Your anonymity with respect to Merko will be guaranteed in any case.
Complete the report form on Merko’s website. Merko does not record the data entered on the website and the information will be automatically forwarded to an independent third party who will analyse the report.
Send an email to ethics@merko.ee. The report will be automatically forwarded to Ernst & Young as an independent third party who will analyse the report.
Reports can be sent to the 24/7 automatic hotline in Estonian, English, Russian, Latvia, Lithuanian or Norwegian. Your usual calling rates apply and your report will be recorded by an answering machine. The report will be automatically forwarded to Ernst & Young as an independent third party who will analyse the report.
Estonia: +372 5622 1221
Latvia: +371 6789 5150
Lithuania: +370 5212 5022
Norway: +372 5660 1631
Direct communication is very important and Merko supports trust-based relationships between employees and managers. If you suspect or know about a violation, we recommend that you talk to your immediate superior, the company lawyer or a management board member, or directly contact the chairman of the audit committee at Merko Ehitus by writing to auditikomitee@merko.ee or calling +372 650 1250.